Return and Refund Policy

Thank you for shopping with Dane Proof Read! We want to ensure you are completely satisfied with your purchase. Please read our refund, return, and exchange guidelines below.

1. Refund/Return Eligibility

• Timeframe: We accept returns and exchanges within 3 days of receiving your order.
• Condition of Items: Products must be returned in unused and undamaged condition with all original packaging, tags, and accessories intact.
• Exceptions: We do not accept returns for items that have been used, opened, or damaged after delivery unless the product is defective.

2. Cash on Delivery Payment Method

• Since we only offer Cash on Delivery (COD) as a payment method, refunds will not be processed to a bank account or through other payment methods.
• In the case of a return or refund, you may be entitled to an exchange or store credit for future purchases if the product is defective or damaged.

3. Return Process

If you would like to initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team within 3 days of receiving your order. Provide your order details and reason for return.
• Approval: Our team will review your request and, if eligible, approve the return. We will provide you with return instructions.
• Return Shipment: You will be responsible for returning the item to us in its original condition. Shipping fees for returns are at your own expense unless the product is defective or damaged.

4. Exchanges

If you received a defective or damaged product, you may request an exchange for the same item or another product of equal value. Please contact our customer service team for assistance within 3 days of receiving your order.

5. Defective or Damaged Products

If your product is defective or damaged, we will gladly:

• Exchange it for the same item or a similar product of equal value.
• Store credit will be issued if an exchange is not possible.

Please ensure that you inspect your product upon delivery. If there is any issue, please notify us within 3 days of receipt for return instructions.

6. Non-Refundable Items

• Items that have been used, damaged, or altered after delivery.
• Products missing the original packaging, tags, or accessories.

7. Warranty

We provide a manufacturer’s warranty on select products. The warranty period and terms vary depending on the product. Please refer to the product’s documentation for warranty details.

8. Contact Information

If you have any questions regarding our Refund/Return Policy or need assistance with a return, exchange, or warranty, please contact us at: [email protected].